janu4 Privacy Policy —
How We Protect Your Data

1 Information We Collect

janu4 collects personal data from you through several channels: directly when you register an account or complete our KYC verification process, automatically as you interact with the platform, and from trusted third-party sources such as payment processors and identity verification services. We collect only the data that is necessary for the specific purpose stated below.

1.1 Registration & Account Data: When you create a janu4 account, we collect your full legal name, date of birth, email address, Bangladeshi mobile phone number, and a username and password of your choosing. This information is required to open and maintain your account and to verify that you meet the 18+ age eligibility requirement.

1.2 Identity Verification (KYC) Data: Prior to your first withdrawal, janu4 is required to verify your identity in accordance with our anti-money laundering obligations. For this purpose, we collect copies of government-issued identity documents such as your Bangladesh National Identity Card (NID) or passport, a selfie or live photograph for facial comparison, and proof of address where required.

1.3 Financial & Transaction Data: We record details of all deposits and withdrawals made through your janu4 account, including transaction amounts in BDT, timestamps, payment method identifiers (such as your bKash or Nagad wallet number), and transaction reference codes. We do not store full debit or credit card numbers — only masked card details are retained where card payments are used.

1.4 Gaming Activity Data: We log all wagers placed on the janu4 platform, including game type, bet amount, outcome, session duration, and game session reference codes. This data is used for account integrity, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical & Device Data: When you access janu4, our systems automatically collect technical information including your IP address, browser type and version, operating system, device type and model, screen resolution, time zone (Bangladesh Standard Time, UTC+6 preferred), and referring URL. This data helps us deliver a consistent, secure experience across all devices used by players in Dhaka, Chittagong, Sylhet, and throughout Bangladesh.

1.6 Communication Data: If you contact our support team via email at [email protected] or through the in-platform chat, we retain a record of that correspondence — including your messages, our responses, and any attachments submitted — for quality assurance and dispute resolution purposes.

1.7 Voluntary Survey & Feedback Data: If you choose to participate in any janu4 player survey, feedback form, or promotional competition, we collect the information you voluntarily provide as part of that interaction.

2 How We Use Your Data

janu4 uses the personal data we collect only for legitimate, specified purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are set out below:

janu4 will never sell your personal data to third parties for their own marketing or commercial purposes. Any data sharing with third parties is strictly limited to the scenarios described in Section 5 of this Privacy Policy.

3 Legal Basis for Processing

janu4 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing that is required to fulfil the contract between you and janu4 — including account management, payment processing, and the delivery of gaming services. Without this processing, janu4 cannot provide you with a functional account.
• Legal Obligation: Processing that janu4 is required to carry out by applicable law — including KYC identity verification, age verification, anti-money laundering transaction monitoring, and the retention of financial records. This processing cannot be refused or withdrawn by the player.
• Legitimate Interests: Processing that serves janu4's legitimate business interests where those interests are not overridden by your privacy rights — including platform security, fraud detection, customer support quality assurance, and non-personalised analytics.
• Consent: Processing that relies on your freely given, specific, informed, and unambiguous opt-in consent — including sending you promotional emails about bonuses, seasonal offers (such as BPL season promotions or Eid specials), and personalised game recommendations. You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawing consent does not affect the lawfulness of any processing already carried out.

4 Cookies & Tracking

janu4 uses cookies and similar tracking technologies (including local storage, session tokens, and device fingerprinting for security purposes) to operate the platform, maintain session state, prevent fraud, and gather aggregate usage analytics. Cookies are small text files placed on your device when you visit janu4.net.

The categories of cookies used by janu4 are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language setting (English), time zone (BST, UTC+6), and interface configuration. These improve your experience but are not essential to platform operation.
• Analytics Cookies: Collect aggregate, anonymised data about how players interact with janu4 — including which pages are visited most frequently, session durations, and navigation paths. This data is used solely to improve the platform and is never linked back to individual player identities.
• Security Cookies: Used for device fingerprinting and fraud detection purposes — including identifying unusual login locations, detecting simultaneous multi-account sessions, and flagging suspicious transaction patterns. These cookies operate on a legitimate interest basis and cannot be disabled.

5 Data Sharing & Third Parties

janu4 does not sell, rent, or trade your personal data. We share your data with third parties only in the limited circumstances listed below, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: To facilitate deposits and withdrawals, we share relevant transaction data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each provider processes data under their own privacy policy. janu4 shares only the minimum data required to complete the transaction.
• Identity Verification Partners: To fulfill our KYC obligations, we may share identity documents (NID, passport, selfie) with accredited third-party identity verification services. These partners are contractually bound to process such data solely for the purpose of identity verification and are prohibited from using it for any other purpose.
• Game Providers: When you play a game hosted by a third-party provider — such as Pragmatic Play, NetEnt, Microgaming, Spribe, Hacksaw Gaming, or Ezugi — your session token and anonymised player ID are passed to the provider's game server to enable gameplay. Full personal details are not shared with game providers.
• Security & Fraud Prevention Partners: We use specialist third-party services for real-time AML transaction monitoring and device-level fraud detection. These services receive anonymised transaction patterns and device signals — not your full personal profile.
• Law Enforcement & Regulatory Bodies: janu4 may disclose personal data to competent authorities, courts, or regulators where legally required to do so — including in response to a court order, subpoena, or formal law enforcement request. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of janu4's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy commitments applicable to your data will be maintained.

6 Data Retention

janu4 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with janu4's data disposal procedures. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

7 Your Privacy Rights

As a janu4 player, you hold the following rights in respect of the personal data we process about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request — [Your Account Username]".

8 Data Security

janu4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security posture is reviewed and updated on a regular basis to respond to emerging threats.

• SSL/TLS Encryption: All data transmitted between your device and janu4.net is encrypted using industry-standard TLS 1.2 or higher. This applies to account login, payment processing via bKash and Nagad, KYC document uploads, and all support communications.
• Data Encryption at Rest: Sensitive personal data — including identity documents, financial records, and KYC files — is stored in encrypted form using AES-256 encryption at rest.
• Access Controls: Access to personal data within janu4's internal systems is restricted on a strict need-to-know basis. All staff who access personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: Administrative access to systems that hold personal data requires multi-factor authentication. Players are strongly encouraged to enable OTP-based 2FA on their janu4 accounts as an additional layer of account protection.
• Intrusion Detection: janu4's platform is monitored 24/7 by automated intrusion detection and anomaly alerting systems. Suspicious activity triggers immediate investigation by our security team.
• Data Breach Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, janu4 will notify affected players without undue delay — and within 72 hours of becoming aware — by email to the registered address on file.

9 Children & Minors

If you are a parent or guardian and believe that a minor has registered on janu4 or submitted personal data to the platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take action within 24 hours of receiving your report.

janu4 employs active age-gating measures at the point of registration, requiring users to confirm their date of birth and consent to the 18+ age restriction before an account can be created. Accounts where age verification documents reveal the holder to be under 18 are closed without exception and without processing any withdrawal of deposited funds, which are handled in accordance with applicable consumer protection obligations.

10 Policy Updates

janu4 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by posting a prominent notice on janu4.net and, where practicable, by sending a notification to the email address registered on your account. The revised policy will carry an updated "Last Updated" date at the top of this document.

Your continued use of janu4 following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed of how janu4 is protecting your personal data. If you object to any change in this Privacy Policy, you must stop using janu4 and may request account closure by contacting [email protected].

11 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data janu4 holds about you, please contact our privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected] — use the subject line "Privacy Enquiry — [Your Username]" for fastest routing to our data protection team.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6). Live chat and email support are available around the clock for all registered janu4 players.
• Response Commitment: All privacy rights requests (access, erasure, portability, rectification) will receive an acknowledgement within 2 business days and a full response within 30 calendar days of receipt.
• Language: All privacy correspondence is handled in English. Please write to us in English to ensure the fastest and most accurate handling of your request.

Why Your Privacy Matters to Us

The janu4 Privacy Commitment

Related Policies & Resources

Further Reading